Power Film Solar

Warranty

For returns, fill out our RMA form.

PowerFilm, Inc. Limited Product Warranty

PowerFilm, Inc., the parent company of PowerFilm® Solar, warrants that this PowerFilm® Solar product is free from defects in materials and workmanship that impact performance for a period of one (1) year. The duration of the Limited Warranty is from the date of initial purchase from PowerFilm, Inc. The foregoing warranty does not apply to any defect, failure or damage caused by improper use, unauthorized modifications, neglect, improper testing, attempt to repair, inadequate maintenance, or damage from accident, fire, abuse or other hazard. An additional power output warranty may apply. Please visit the product specific section below for details on the power output warranty as well as any other product specific limitations. PowerFilm's sole obligation and liability for products failing to comply with this warranty shall be, at PowerFilm's choice, either to repair the products or replace the defective product with a new or remanufactured equivalent at no charge, provided that the warranty procedures have been followed. To obtain service under this warranty, customers must return a failed unit to PowerFilm with the return authorization number, original proof of purchase, description of the failure, contact information, and a return shipping address. PowerFilm will return repaired or replacement product at PowerFilm's cost.

This warranty supersedes all warranty statements dated prior to September 21, 2009.

Disclaimer or Warranties. EXCEPT AS EXPRESSLY SET FORTH IN THIS AGREEMENT, THE PRODUCTS ARE PROVIDED ON AN "AS IS" BASIS AND POWERFILM MAKES NO WARRANTY IN CONNECTION WITH THE SUBJECT MATTER OF THIS AGREEMENT AND HEREBY DISCLAIMS ANY AND ALL IMPLIED OR STATUTORY WARRANTIES, INCLUDING ALL IMPLIED WARRANTIES OF TITLE, NON INFRINGEMENT, QUIET ENJOYMENT, ACCURACY OF DATA, MERCHANTABILITY AND FITNESS FOR A PARTICULAR USE OF PURPOSE REGARDING SUCH SUBJECT MATTER. To the extent that a party may not, as a matter of applicable law, disclaim any implied warranty, the scope and duration of such warranty shall be the minimum permitted under such law.

OEM Components (WeatherPro, Wireless Electronics, and RC Aircraft Series)
No Warranty Pass Through PowerFilm, grants no warranty pass-through for any PowerFilm OEM product. Customer shall not pass through to its customers or any other third party the warranties made by PowerFilm and will expressly indicate to its customers that they must look solely to them (not PowerFilm) in connection with any problems, warranty claims, or other matters arising in relation to the modules.

Foldable and Rollable Solar Chargers
Power Output Warranty: PowerFilm warrants to the original purchaser that under standard PowerFilm test conditions the PowerFilm ® Solar product will produce 80% of the minimum rated output for the term of three (3) years. If PowerFilm determines that the PowerFilm® Solar product is not providing the warranted percentage of its specified minimum power output during the term of the warranty, PowerFilm will, at its sole option, repair the product, replace the product with a new or remanufactured equivalent, or provide a pro-rated discount on the purchase of replacement product.

Claims Process

  1. Contact PowerFilm, Inc. to request and receive an RMA
  2. Send product(s) with purchase sales receipt to PowerFilm, Inc. :
    PowerFilm, Inc.
    Attn: Warranty Claims
    RMA#
    1287 XE Place
    Ames, IA 50014
    *Shipping costs are the responsibility of the claimant unless otherwise noted.
    **Claims returned without RMA#, purchase sales receipt, or outside of warranty coverage period will not be processed
  3. All products returned will be thoroughly evaluated by the Quality Assurance Department , please allow up to 30 days for proper evaluation
  4. Valid warranty claims will result in repairing product or a replacement product, equal or greater to original product, being sent to claimant, if no suitable replacement is available or repairs cannot be made a prorated refund will be extended.

Other important notes:

  • The warranty offered by PowerFilm, Inc. applies only to the solar products sold by PowerFilm. The warranty does not apply to any device in which the solar product has been connected. Please be sure to check your device prior to connecting any solar panel for power requirements.
  • PowerFilm, Inc. makes no claims that our USB+AA Solar Charger are compatible with ALL USB devices. Our charger is built to fit the USB 2.0 specification and will work with USB devices also adhering to the published specification. Important – NOT ALL USB DEVICES ADHERE TO THESE SPECIFICATIONS
  • The PowerFilm, Inc. warranty does not cover products that have been used improperly. For proper use guidelines please refer to the instructions included with each PowerFilm solar product.

 

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